How can we help?
Email us about anything: an order, a video that didn't come out right, your account. We reply within 2 business days.
To get a faster answer, include
- The email you paid with or signed in with.
- The template or tool you used, or the link to your video.
- What went wrong. A screenshot helps.
Quick answers
Can I get a refund?
Yes. Within 14 days of your first payment you can get a full refund if you're not happy with your video. If a video fails, its credits come back to your account automatically. If a result came out wrong, email us and we'll return its credits.
How do I cancel a subscription?
Weekly and Monthly renew until you cancel. Cancel anytime from Profile or at paddle.net and you won't be billed again. The Video Pack is a one-time payment and never renews.
What happens to my photos?
Your photos are used only to make your video, are deleted after 7 days and are never used to train AI. Videos are kept for 30 days so you can download them.
I paid but I don't see my credits.
Sign in with the email you used at checkout; your credits are on that account. If they're still missing, email tknappstudio@gmail.com from that address with your Paddle receipt and we'll sort it out.
How do I delete my account and data?
Email tknappstudio@gmail.com from your account's address and we'll delete your account, photos and videos.
Orders and receipts
Payments are handled by Paddle.com, our reseller and Merchant of Record. Find your order and receipt, or cancel a subscription, at paddle.net. See also our refund policy, terms and privacy policy.